The course was the best I’ve been on - I will certainly take away everything I’ve learnt today - Thank you
— Participant - NHS Customer Service Training

WORKSHOPS 
In all our programmes we explore communication skills in depth. Communication is about ‘giving’. What can we ‘give’ to the other person that will enrich the experience they have with us? We examine the use of content, voice and body and the impact we are having on our customer when giving and receiving information. We look at what makes for good and bad communication between individuals both face-to-face and on the phone. We explore the cost of getting it wrong for the member of staff and the customer…and what happens when we get it right. 

We deliver a number of programmes and can tailor all course content to suit your needs. Programmes can be delivered to small or large groups and can vary in length. Typically we deliver workshops that last half a day, one day or two days. For more information CALL US now.

PROGRAMMES INCLUDE
CUSTOMER SERVICE 
COMMUNICATING WITH CONFIDENCE
TEAM BUILDING
PRESENTATION SKILLS
also
INFLUENCING SKILLS
NEGOTIATION SKILLS
MANAGING CONFLICT
PERFORMANCE MANAGEMENT

For details on our NHS Patient Experience workshops view here

Some feedback to share with you: I happened to visit the Cuckoo Lane GP Practice today. They have sent all four of their receptionists to the training. The Director said that the two who were there on Friday had stopped her to say how much they had enjoyed the day and how much they had learned. They commented that they had never before realised how important they were to the patients. The practice manager said she had noticed an increase in their engagement with their work, more confident and taking more initiative.
— Professor Lis Paice, Chair NW London Integrated Care Pilot
Superbly well presented. Thank you for a refreshing insight into attitudes, values and beliefs – and behaviours!
— Course participant. Somer Housing