In all our programmes we explore communication skills in depth. Communication stems form the word 'commune' 'communion' and is about ‘sharing’. What can we share with the other person that will enrich the experience they have with us? We examine the use of content, voice and body and the impact we are having on our customer when giving and receiving information. We look at what makes for good and bad communication between individuals both face-to-face and on the phone. We explore the cost of getting it wrong for the member of staff and the customer…and what happens when we get it right.
We deliver a number of programmes and can tailor all course content to suit your needs. Programmes can be delivered to small or large groups and can vary in length. Typically we deliver workshops that last half a day, one day or two days. For more information CALL US now.
For details on our NHS Patient Experience workshops view here