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Assertiveness training

Two women having a conversation at a table in a well-lit room with large windows and indoor plants.

Mastering assertive communication

This practical workshop equips participants with the tools and confidence to express their thoughts, feelings, and needs clearly — while respecting others.

Assertiveness is key to effective communication, building trust, and strengthening personal and professional relationships. It’s about speaking up with honesty and clarity. When we communicate assertively, we reduce conflict, boost self-belief, and engage more meaningfully with those around us.

Two men sitting on a sofa in a modern indoor setting. The man in the foreground has gray hair and a beard, wearing a brown blazer over a blue checkered shirt, holding a red notebook and a pen. The man in the background has dark hair, glasses, and is dressed in a dark sweater, holding a notebook and pen, listening attentively.

Course outline

In this workshop we’ll look at shared experiences of assertive behavior and examples of when you find yourselves needing to be assertive. We’ll look at what gets in the way of us being assertive and provide examples of being assertive and how to get there.

We’ll look at personal impact - when you are confident and realise that you have value, you are better able to assert yourself, especially with those that are trying to undermine your thoughts and actions.

Using real life examples we’ll explore the use of language and how key words and phrases can improve our assertiveness.

  • Quote Mark Icon

    “Thank you for the incredible training session yesterday. Not only was the topic engaging, but your energy, and your inclusive, experiential, and role-play-based approach created a space that was both dynamic and empowering.”

    EPO Course Participant

  • Quote Mark Icon

    “The trainers were excellent, well prepared and everyone was engaged with the content and the way in which it was delivered. A very practical course that provides tools I can put into practice.”

    Course Participant, EBRD

  • Quote Mark Icon

    “Both Paul and Kamala were excellent. Very well prepared and experts in the subject.”

    EPO Course Participant

TAKE THE NEXT STEP

Unlock your potential…

Format: Virtual or in person
Length: Half day or one day
Participants: 4-12

  • Understand what assertiveness is — and how to achieve positive outcomes without aggression.

  • Clearly distinguish between assertive, passive, and aggressive behaviours.

  • Gain greater awareness of your personal impact and communication style, and how others perceive you.

  • Recognise the role of self-confidence and self-belief in assertive communication.

  • Explore and practise a range of proven assertiveness models, tools, and techniques.

  • Apply learning to real-world situations, identifying best practices for handling challenging conversations.

  • Develop insight into your individual strengths and growth areas, with a personalised action plan for continued development.

  • Participants leave with greater self-awareness, practical techniques, and the tools to speak up and stand their ground — with clarity, respect, and confidence.