Customer Service workshops 

Communication Skills workshops 


Our workshops are trainer led and predominantly use live forum theatre, storytelling, practical exercises and role-play.  Behind the creative style, we apply psychology, linguistics, communication models, and organisational behaviour and theory. We aim to give people insight, develop their self-awareness, equip them with the tools and skills to deliver that experience, and to increase their self-awareness . Above all, we want to inspire them to create a positive experience for their patients, their patients’ families, their teammates, and for themselves.

“I now have the confidence to interact with patients coming into the hospital”
”Loved the course, one of the best I've been on. Will definitely recommend it. Thanks!”
”The course was the best I've been on - I will certainly take away everything I've learnt today - Thank you”
”I think this course should be offered to everybody in the Trust. Even if one has done it before there should be refreshers.”
”Excellent course co-ordinators”
”One of the best and enjoyable courses I have been on in a long long time.”
”I will not hesitate to recommend this course to anyone. This is a rare treat. Gave me confidence in a wide range of encounters between patients and relatives.”

Course Participants, St George’s NHS Hospital Trust, St Helier Hospital, South London Hospitals